News You Can Use

Better Watch Out, Black Friday is at Hand

Black Friday – the annual post-Thanksgiving shop-a-thon – is upon us. But, Internet retailers are geared up to change Mall Madness to online gladness. By Editor Stephen Winbaum

Top 10 Tips for Exceptional Customer Service

Competition isn't going away but getting stronger. Keep your business viable. Deliver exceptional service. Go beyond customer expectations. And do it consistently. By Lydia R. Miller, owner of The Miller Touch Training Group Inc.

Leaders Build Community in the Dining Room

The kitchen is the heart of the home. But the warmth people bring is the hearth. Make the dining experience a natural place to build community. Transform neighbors into friends. By Cindy Heilman, MS, DTR, of Higher Standards, LLC.

Tips for Improving Face-to-Face Communications

Improve your person-to-person communications so older adults can understand your message. Return to basic points for frequent re-enforcement. By Michael P. Sullivan, President of 50-Plus Communications Consulting.

Chartwell 2011 Hosts 5th Annual Senior Star

Chartwell Senior Housing Star finale takes place on November 21, 2011 in Niagara Falls. 10 finalists came through competitions across Canada with over 1000 contestants. Only one will be crowned Senior Star. By Stephen Winbaum

A Backward Glance by Last Year's Senior Star

Vic Johnson, an 86-year-old piano master won in 2010 for a self-composed dazzling display entitled Dizzy Fingers. A man who loves to share his talents, Vic wishes the best to the Senior Star who wins the 2011 crown. By Stephen Winbaum

Getting Social with RetirementHomes.com

Facebook, MySpace, Twitter, Flickr, YouTube, LinkedIn. There's a lot of "buzz" going around about social media. Senior Living websites need an expanding social networking strategy in place. RetirementHomes.com has a solution - Widgets for your Website.

Product and Services Spotlight

Become a fan of RetirementHomes.com's interactive Facebook page.

Social networking will connect you with industry analysts and your peers. Link to informative News Feeds. Meet others in the senior living and health care space. Share on special topics. Utilize our industry strength to promote yourself. Login to your Facebook account. Search for Retirement Living and join us!

Free Webinar

Join RetirementHomes.com for a free webinar on Monday, December 5 on 'How to make your Retirement Community Senior-Friendly' with Lisa Cini of Mosaic Design Studio. E-mail robert@retirementhomes.com to RSVP, and for more information.

Upcoming Events

CAHF 61st Annual Convention & Expo

November 13 to 16, 2011 at the Renaissance Palm Springs & Palm Springs Convention Center. Keynote Speakers Alison Levine: president of DareDevil Strategies™ and Clint Maun, National Health Care expert. Outstanding Entertainment and Expo.

One Last Thing

Want to Improve Employee Motivation? Start with Yourself and Your Management Team!

Healthcare organizations can keep their workforce committed and motivated. Skilled managers can create a sense of purpose and energy among employees. By Clint Maun, CPS

Enquire about advertising or sponsorship opportunities with Senior Industry Insider. Contact Blair Carey at blair@RetirementHomes.com or 1-888-544-9124, ext. 239.

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