ClintMaun
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Dec 24, 2009, 9:01 AM
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Is Absenteeism a Problem at Your Organization?
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A Clear Cut Plan to Address It
By Clint Maun CPS
Getting staff to show up for work and on time is a common and challenging task for many healthcare managers and administrators. So, here is a cut and dry plan that will help you address and alleviate the problems that accompany absenteeism.
Set Clear Expectations
One of the most important expectations you can define is that employees will arrive to work on time, and as scheduled. By developing a clear and concise attendance policy, facilities set concrete expectations for attendance. These policies and expectations should be thoroughly explained during the interview process, at orientation, and periodically reviewed with all staff throughout the year and as needed.
Follow Up Every Time
If your policy dictates giving an employee a written warning after four absences, it is critical that a manager or human resources sits down with the employee, explain the necessary disciplinary action, and have the employee sign to verify receipt of the warning. Remember that consistency and fairness is the key.
When You Can, Be Reasonable & Proactive
It is possible to be proactive with employees who have extenuating circumstances. Options may include changing their shift or adjusting a start time. Just remember that any adjustments to individual employee schedules should be confirmed with a written "contract," subject to review and in effect for a limited period of time. Both the department director and employee should review and sign, signifying that there are no misunderstandings.
Plain and simple, life happens: Child care, parent care, college, and other pressures cross over into the workplace at one time or another. There's no doubt that understanding, caring, and assisting staff at those times will enhance loyalty and retention. But it must be carefully examined to determine the effect of any change or decision on all, and the impact on the residents and other employees. Just remember that what you are willing to do for one, you must be willing to do for all--again, it must be consistent and fair.
"The best preparation for good work tomorrow is to do good work today."
-Elbert Hubbard
By Clint Maun - www.maunlemke.com
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(This post was edited by ClintMaun on Dec 24, 2009, 9:02 AM)
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