Community Relations Associate/Inside Sales

PURPOSE Promote Belmont Village services through achieving and maintaining occupancy at or above the budgeted census level. ESSENTIAL FUNCTIONS · Know all features, advantages, and benefits of the Belmont Village physical plant, and effectively tour and present the same to our customers · Understand and be able to articulate the Belmont Village services, programs, and pricing policies to our customers · Understand and demonstrate the Belmont Village sales processes and procedures as outlined in the Community Relations Training Manual · Know and understand the competitive environment through in-person visits to competitors in your local market with respect to services, programs, and price offerings OTHER DUTIES · Know, articulate and demonstrate the Belmont Village mission, core beliefs and values · Understand and use SenSys, the Belmont Village lead management system · Demonstrate strong team orientation within the Belmont Village community and corporate support staff · Participate in marketing events and seminars to promote Belmont Village · Ensure sales service fulfillment by maintaining communications with residents, families, and referral sources for future referrals · Carry out community relation’s functions within budget · Continually update skills and knowledge regarding selling techniques and approaches by continuing professional training and education · Actively communicate health and safety information to employees and participate in accident, injury and illness prevention activities · Actively participate in accident, injury and illness prevention activities: o Verify that job specific safety procedures are established o Train employees in safe work practices o Verify that routine inspections are conducted by trained personnel and include job task observations o Conduct timely accident investigations o Correct hazards and unsafe conditions in a timely manner · Communicate health and safety information to employees and facilitate their involvement in health and safety activities · Verify the effective and timely training on health and safety activities · Reinforce the use of good health and safety practices through positive recognition programs and disciplinary actions · Complete health and safety audit finding closure within 30 days · Other duties assigned SUPERVISORY RESPONSIBILITIES None REQUIREMENTS · High School diploma or equivalent · Minimum of 1 year of prior leasing or sales experience · Proficient in written and verbal English · Excellent telephone skills · Demonstration of ability to establish long-term relationships · Interest in working with the older population · Computer experience and ability to use or learn to use database software · Ability to travel locally to fulfill job responsibilities · Ability to periodically travel overnight · Ability to work flexible schedules in 24 hour operation including weekends ► Must successfully complete: ► TB skin test or chest x-ray ► State fingerprint & FBI background check ► Health Screening for this position ► Basic First Aid training PREFERENCES · Bachelor's degree in marketing or related field · More than one (1) year of prior leasing or sales experience · Experience working with the older population PHYSICAL REQUIREMENTS · Ability to lift, push or pull up to 30 lbs., using proper body mechanics and available equipment · Ability to work standing, walking or moving for 3 to 3.75 hours without need to sit down