ClintMaun
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Jan 28, 2011, 9:39 AM
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By Clint Maun, CPS
Are you interested in discovering your employees' most serious complaints? You should be! After all, knowing what makes employees unhappy is half the battle when you think about employee work satisfaction, morale, motivation and retention.
HR Solutions, Inc., a Chicago-based management consulting firm specializing in employee engagement surveys, analyzed recurring themes in employee surveys and compiled the following list, which includes the items employees most consistently complain about when it comes to the workplace.
Over-management: Most employees need vision and direction, but they don't need to be micromanaged all of the time. Workplaces that foster employee empowerment and employee enablement will see fewer complaints.
Slow responses to employee concerns and questions: When it comes to policy and personnel issues, HR departments must be open and responsive. Keep in mind that the HR department is usually perceived as the slow-paced, policy making, policing arm of management; so your organization may want to pay special attention to this. In fact, in forward thinking HR departments, responsiveness to employee needs is top priority.
Favoritism: Employees want the perception that each employee is treated equivalently with other employees. If there are policies, behavioral guidelines, methods for requesting time off, valued assignments, opportunities for development, frequent communication, and just about any other work related decisions you can think of, employees want fair treatment.
A lack of communication and availability: Employees want face-to-face communication time with both their supervisors and executive management. This communication helps them feel recognized and important.
Workloads are too heavy: A complaint very prevalent for healthcare professionals-departments are often understaffed and employees feel as if their workloads are too heavy and their time is spread too thinly. As the economy continues to shed jobs, workers have had to take on more work for the same (or even less) pay. It does not make for a happy employee!
How many of the above complaints are true in your workplace? Hopefully none, but if your organization is like many others, there are at least a few of these complaints that ring true. If that's the case, just make sure that you create an open environment for employees to voice concerns. Listen to employees and provide opportunities for them to communicate with managers. If employees feel safe, they will tell you what's on their minds.
"A discovery is said to be an accident meeting a prepared mind."
-Albert Szent-Gyorgyi
By Clint Maun, CPS - www.maunlemke.com
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(This post was edited by ClintMaun on Jan 28, 2011, 9:55 AM)
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