Some efforts may take more time and money than others, but believe it or not, it’s not all that difficult to incorporate a little hospitality into your facility. And when you think about the downside—a dull and uninviting setting, you really can’t afford to ignore your surroundings.
Here are some ideas that are bound to transform your culture from business as usual to a resort-like atmosphere.
- Add some zing to your meal service and delivery. Consider adding a new level of service and presentation to meal delivery and service, such as 24-hour room service—whatever you want, whenever you want it. From grilled portabello mushrooms to ice cream sundaes, make sure your residents know you’re happy to bring it up to the room for them. Moreover, delivery systems that hide the commotion of services being delivered can help your service appear seamless and effortless.
- Consider carts. Visit any resort and you are bound to see golf carts zipping around, taking guests to their cars or to another building on site. When the weather permits, giving residents a lift via a golf cart can create an atmosphere of fun and excitement.
- Offer a solid connection. Access to information, entertainment, and education is vital to every community—and the senior community is no exception. Ensure you can accommodate to your residents’ technology needs so they can feel connected to the world and their loved ones. A ‘tech guy’ (or woman) who makes onsite visits to help residents with their various technological equipment is an added bonus.
- Let the sun shine. Perhaps nothing is more warm and inviting that a little sunshine (especially when there is the relief of shade). It certainly is an investment, but a great patio room can prove to be extremely rewarding and relaxing.
- Focus on being kid friendly. Create spaces that attract residents’ children and grandchildren. This could include a garden, a game and recreation area, pool, and/or theater area.
“To avoid criticism do nothing, say nothing, be nothing.”